📞 Support & Communication

Effective communication is key to a smooth development workflow! Here’s how we stay connected and resolve issues efficiently.

👥 Team Communication

🏗 1. Daily Standup

• 📅 Time: Every day at 10:30 AM
• 🎥 Where: Teams Meeting
• 📌 Purpose:
  • Share updates on what you’re working on.
  • Highlight any roadblocks or challenges.
  • Align on team priorities for the day.

💬 2. Team Chat

• 🔹 Primary Channels:
  • 💻 Discord (for quick updates and informal discussions).
  • 📱 WhatsApp (for urgent notifications and on-the-go communication).

🛠 3. Technical Discussions

• 📍 Where:
  • 🔸 Discord (Preferred for detailed discussions).
  • 🔹 WhatsApp (For quick questions & follow-ups).
• 💡 Use these channels for:
  • Debugging technical blockers.
  • Sharing best practices and ideas.
  • Collaborating on architecture & design decisions.

📚 4. Documentation

• 📝 Keep our knowledge base up to date!
• 📌 Where to find docs?
  • Internal Wiki (for processes & guidelines).
  • Project-specific READMEs (for code-related documentation).
  • API Docs (for reference & integrations).

🔎 Getting Help

Before asking for help, follow this structured approach to troubleshooting:

1️⃣ Check Existing Documentation

• 📖 Review our internal documentation to see if your question is already answered.

2️⃣ Search Closed GitHub Issues

• 🔍 Many problems have already been resolved.
• 🛠 Use GitHub’s issue tracker to find past solutions.

3️⃣ Ask in Team Chat

• 💬 Post in Discord or WhatsApp for quick responses.
• ❓ Clearly describe the problem, steps to reproduce, and any attempted solutions.

4️⃣ Request Senior Lead Support

• 🔧 If the issue is complex, reach out to a senior engineer or lead for guidance.
• 🔗 Provide logs, error messages, and relevant code snippets for faster resolution.

5️⃣ Create a New GitHub Issue (if needed)

• 🛑 If no solution exists, document the issue clearly and open a new GitHub ticket.
• 🎯 Include:
  • Steps to reproduce.
  • Expected vs. actual behavior.
  • Any error messages or logs.

📌 This guide will be updated regularly as processes evolve! Stay connected, collaborate, and let’s build great things together! 🚀